If your product is defective, missing items, or isn’t as described, please submit a request for exchange within 30 days of purchase.
This depends on how much your machine is used, but on average 1-3 months. Some items may be ordered individually as well if you haven’t used up others. See our instructions for more specific guidelines.
For the continental US and Canada, we have a $10 flat rate shipping for orders under $100, and free shipping for orders over $100.
Items like the suction and probe should be used after each use to prevent flavours crossing and from build up. Descaling and degreasing depends on how frequently you use your machine, but monthly would be ideal.
The kit includes everything you need to keep your brews tasting great, and your brewer running properly. The kit includes descaler, degreaser, a cleaning probe, a cleaning cloth, a cleaning syringe, a cleaning brush, a universal coffee pod and a recipe book!
Our kit works in all K-Cup compatible single-serve brewers. Yes, even 2.0.
We plan to begin shipping pre-ordered units in 60-90 days based on volume of orders received. We will update this notice regularly.